Urgent Community Response Service for Unpaid Carers

Adult carers, Armed forces carers, Parent carers, Young adult carers
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NHS Urgent Community Response service

A service called the 2-Hour Urgent Community Response (UCR) service aims to help if the person you care for has a crisis of some kind, by providing support at home, thus avoiding the need to go to hospital.

The team (supported by GPs, social care, nurses etc) can carry out assessments, order tests/equipment, diagnose and prescribe.

They will work together to keep the person you care for safe at home

What situations apply?

Ideally, you have a plan in place for emergencies already, but if it looks like this plan is not going to work, and looks likely that the person you care for will be admitted to hospital, unless they are seen within two hours, then call 111, or contact your GP practice, in order to get the Urgent Community Response service.

Situation examples

Examples include: if the person you care for needs urgent catheter care, or urgent support for diabetes, or if there’s a sudden deterioration in their frailty or mobility, or if they have become increasingly confused.

Find NHS guidelines about the service here:

NHS UCR Guidelines

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