Supporting carers at Frimley Park Hospital

Supporting carers at Frimley Park Hospital

How we can help and support carers whose loved one is in Frimley Park Hospital.

Helping the carer too

When the person you look after is in hospital, it’s important that you as the carer also feel supported.

Action for Carers Surrey supports Surrey’s carers of all ages. We have staff in the main Surrey hospitals, including Frimley Park to help you, whether your loved one is in hospital, or you’re coming in for appointments . Find out more about our Hospital Carer Advisors here.

The Hospital Carer Advisor here in Frimley Park is Sam Caine.

Sam supports carers here at Frimley Park in a number of ways, she:

  • works closely with hospital staff to identify carers and will also approach carers directly
  • can help bridge any communication gaps between you as the carer, and the hospital
  • can provide you with advice and information, as well as emotional support
  • can speak on your behalf, including at some meetings
  • can signpost you, and your loved one, to further support from other organisations
  • can help with the discharge process, which can be especially challenging for carers.

And after discharge, Sam can arrange further support from Action for Carers, for when you’re back home. For example, support from one of our Advisors working in the community, or our Moving and Handling team if you need to give more physical help to the person you care for, following their hospital stay.

All about Sam

Sam is a carer herself and understands many of your challenges and worries. She has cared for her mum following cancer, and now cares for her dad who, after a subarachnoid haemorrhage, is brain-damaged and disabled and has Vascular Dementia. Sam has a daughter with ASD and ADHD.

How to get support

Please email Sam [email protected], and she’ll get back to you as soon as possible. Monday-Thursday, you’ll usually find Sam at St Peter’s Hospital, and on Fridays at Frimley Park. You can call her on 07989 402764.

Email Sam

Alternatively, you can get in touch with our Carer Helpline. It’s open 9 am-5 pm on Mondays, Thursdays, and Fridays, and open 9 am-6 pm on Tuesday and Wednesdays.

  • Call us on 0303 040 1234
  • Text us on (SMS) 07714 075993
  • Email us

More information about the support for carers at Frimley Park

The ‘Carer’s Pass’ scheme allows ‘open visiting’, ie outside normal hours. During the pandemic, the situation will vary, but the hospital recognises the role of carers:

‘A carer can accompany you if you are unable to be alone.’

But if you’re concerned you need something to show that the person you’re looking after needs you with them, we can let you have a letter ‘Someone Depends on Me’ confirming your role as a carer.  It’s easy (and free) to register with  us here – and we can help you in other ways too.

Frimley Park Hospital serves patients from Surrey and beyond. If you are a carer living in Surrey, Sam can help you. For carers living outside Surrey, find out about other local carer support organisations in your area here.

Find out more about Frimley Park Hospital’s support for carers on the hospital’s website here. And the hospital’s chaplains are keen to help carers (of any religion or none) as part of their support for patients, families and staff: see how to contact them here.

Where to take a break at Frimley Park

Café Glade Main entrance, ground floor

Baguette shop Main entrance, ground floor

Pinetrees Restaurant, First floor

RVS shop Main entrance, ground floor

Vending facilities throughout the hospital. Cash machine near Cafe Glade.


Visiting is currently very limited, and departments vary. There are a range of options for contacting a patient, or sending something in, like fresh pyjamas or a book to read: all the details are on the Frimley Park website.

Find out more about getting around the hospital, maps and useful services on the hospital’s website here.