Supporting carers at East Surrey Hospital

Supporting carers at East Surrey Hospital

How we can help and support Surrey carers whose loved one is attending East Surrey Hospital

Helping the carer too

When the person you look after is in hospital, it’s important that you as the carer also feel supported.

Action for Carers Surrey supports Surrey’s carers of all ages. We have staff in the main Surrey hospitals, including East Surrey to help you whether your loved one is staying in hospital, or coming in for appointments. Find out more about our Hospital Carer Advisors here.

The Hospital Carer Advisor at East Surrey Hospital is Stuart Woods.

Stuart supports carers at East Surrey Hospital in a number of ways, he:

  • works closely with hospital staff to identify carers and will also approach carers directly
  • can help bridge any communication gaps between you as the carer, and the hospital
  • can provide you with advice and information, as well as emotional support
  • can speak on your behalf in order for your wishes to be expressed
  • can signpost you, and your loved one, to further support from other organisations

And after discharge, Stuart can arrange further support from Action for Carers, for when you’re back home. For example, support from one of our Advisors working in the community, or our Moving and Handling team if you need to give more physical help to the person you care for, following their hospital stay.

All about Stuart

Stuart has been a carer himself and supported both his parents for many years following his mother’s diagnosis of Alzheimer’s. Once his mother was settled in full-time care, the various challenges and experiences Stuart encountered inspired him to change his career and work for Action For Carers, to help ensure unpaid carers recognise their roles and the support available to them, as well as helping them to access it.

How to get support

Stuart’s designated hospital days are Mondays & Tuesdays, but as he also supports carers in the East Surrey community for the rest of the week, he is contactable Monday – Friday, either via email to [email protected] or on his mobile number of 07989 402781.

Alternatively, get in touch with our Carer Helpline. It’s open 9am-5pm, Mondays, Thursdays, and Fridays, and open 9am-6pm on Tuesday and Wednesdays.

More information about the support for carers at East Surrey Hospital

Carer Passport for family members

The hospital has a system to allow carers to support their relative and Stuart can help you with this. The hospital says:

Ask about the Carer’s Passport. If you are the main carer, a Carer’s Passport will support you in continuing your caring role for the patient whilst they are in hospital.’

During the pandemic, the situation will vary, but the hospital values the role of carers:

‘Carers with a carer’s passport or a carer’s card, as well as people supporting someone with a mental health issue such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed, can continue to visit as usual but should speak with the ward before coming to the hospital.’

But if you’re concerned you need something to show that the person you’re looking after needs you with them, we can let you have a letter ‘Someone Depends on Me’ confirming your role as a carer.  It’s easy (and free) to register with  us here – and we can help you in other ways too.

Find out more about the East Surrey Hospital’s support for carers on the hospital’s website here.

East Surrey Hospital serves patients from Surrey and Sussex. If you are a carer living in Surrey, Stuart can help you. For carers living in West Sussex, go to Carers Support West Sussex.

Where to take a break at East Surrey Hospital

  • The Friends Coffee Shop Ground Floor East entrance
  • Three Arches Restaurant First floor, orange zone
  • W H Smith with M&S Food to Go Ground floor, main entrance

Visiting update

Visiting is limited and details vary on different wards. You are asked to book and to take a lateral flow test before you come. Find all the details on the hospital’s website here.

Find out more about getting around the hospital, maps, visiting and useful services on the hospital’s website here.