Helping the carer too
When the person you look after is in hospital, it’s important that you as the carer also feel supported.
Action for Carers Surrey supports Surrey’s carers of all ages. We have staff in the main Surrey hospitals, including Epsom and St Heliers to help you whether your loved one is staying in hospital, or coming in for appointments. Find out more about our Hospital Carer Advisors here.
The Hospital Carer Advisor for Epsom and St Heliers Hospital is Michele Moore and Tamzin Ede.
Michele and Tamzin support carers in a number of ways, they:
- work closely with the Epsom Health and Care ‘@Home Team’ who bring hospital services to the person’s own home to keep them out of hospital, so they are connected with a wide range of staff and services
- work closely with hospital staff to identify carers and will also approach carers directly
- can help bridge any communication gaps between you as the carer, and the hospital
- can provide you with advice and information, as well as emotional support
- can speak on your behalf, including at some meetings
- can signpost you, and your loved one, to further support from other organisations
And after discharge, Michele or Tamzin can arrange further support from Action for Carers, for when you’re back home. For example, support from one of our Advisors working in the community, or our Moving and Handling team if you need to give more physical help to the person you care for, following their hospital stay.
All about Michele
Michele has been a carer herself and understands many of your challenges and worries. She has cared for her mother following cancer, and for her mother’s twin. She is married with three children, one of whom has Type 1 diabetes.
How to get support
Please email Michele [email protected], and she’ll get back to you as soon as possible. You can reach Michele by phone on Mondays, Wednesdays and Fridays on 07736 561978.
Or email Tamzin [email protected] and by phone on a Thursday 07736561976.
Alternatively, get in touch with our Carer Helpline. It’s open 9am-5pm, Mondays, Thursdays, and Fridays, and open 9am-6pm on Tuesday and Wednesdays.
- Call us on 0303 040 1234
- Text us on (SMS) 07723 486730
- Email us
More information about the support for carers at Epsom Hospital
The hospital has a system to allow carers to support their relative and either Michele or Tamzin can help you with this. Epsom and St Helier trust offer a Carer’s Passport for unpaid carers, who have their cared for staying as an inpatient in their hospitals
The benefits of the Carer’s Passport may include;
- Access staff discount within the canteen
- Parking concessions for some carers where terms are met
- Refreshments during ward round drinks.
- Out of hours visiting and possible overnight stays, where appropriate.
- Assisting with personal care of your cared for.
The Carer Passports are issued by the lead nurse in charge of the ward your cared for is admitted too. The nurse in charge will be responsible for ensuring that it is safe for you to assist with personal care whilst your cared for is an inpatient at the hospital. To obtain a Carer Passport please speak to the ward nurses.
But if you’re concerned you need something to show that the person you’re looking after needs you with them, we can let you have a letter ‘Someone Depends on Me’ confirming your role as a carer. It’s easy (and free) to register with us here – and we can help you in other ways too.
Epsom Hospital is part of the Epsom and St Helier University Hospitals NHS Trust. Many services are provided in both hospitals but each also has specialised departments, such as renal medicine at St Helier and orthopaedic medicine at Epsom, and patients are sometimes transferred between the two. If you are a carer living in Surrey (within Surrey County Council’s area), Michele or Tamzin can help you.. Carers living in the borough of Sutton can get help from Sutton Carers Centre.
Find out more about Epsom Hospital’s support for carers on the hospital’s website here.
Where to take a break at Epsom Hospital
- The Ingredients Restaurant is on the second floor of the Wells Wing, and serves a full range of food, snacks and drinks. Open: 7am-2pm, Monday to Friday.
- Costa Coffee, next to the restaurant, serves drinks, cakes and sandwiches. Open: 7.30am-8pm, Monday to Friday, 8am-8pm, Saturday and Sunday.
- W.H. Smith is on the ground floor of main building side entrance. Sells hot and cold drinks, snacks, confectionery, newspapers, magazines, cards and useful items.
- There are also vending machines at various locations around the Hospital.
Where to take a break at St Heliers Hospital
- Restaurant: The Dining Room restaurant is on the first floor of Ferguson House, and serves a wide range of sandwiches, salads, hot meals, snacks and drinks. Opening hours: 7am – 5pm Monday – Friday.
- Subway: Subway is located between in C block on the ground floor. Opening hours: Monday to Friday, 9am – 8pm, Saturday and Sunday, 10am – 8pm.
- All Good Coffee shop: The All Good Coffee shop, next to Subway, serves drinks, cakes and sandwiches. Opening hours: 7am – 8pm Monday to Friday and 8am – 8pm on Saturday and Sunday.
- Tea bar: The League of Friends tea bar, located in Ferguson House, serves drinks, snacks and sandwiches. The tea bar is open between 10am–2pm, Monday-Friday.
- Shop: The League of Friends shop is located in Ferguson House at the front of the League of Friends tea bar. It sells toiletries, cards, magazines and newspapers, chilled food and drinks, and confectionery. The shop is open between 10am–2pm, Monday-Friday.
Find all the details on the hospital’s website here.
Find out more about getting around the hospital, maps and useful services on the hospital’s website here. Please also check the opening times of the facilities we’ve listed above.