Getting around can be a challenge in Surrey if you haven't got your own transport, and this can be especially hard if the person you care for has mobility issues. But there is help available, including special bus services, volunteer drivers and mobility charities who can advise.

Getting around

Transport is a big issue for many carers.

If the person you care for is mobile you maybe don’t have to worry. And if you are driving and have a car yourself, then again, transport may not be a concern.

But for lots of people it can be a challenge to find safe, appropriate, and reliable transport, whether it’s for ‘necessary’ trips like getting to the GP, or for enjoyment, like days out. And Surrey being a large and in parts very rural county, can bring additional challenges.

Below is information on various community schemes, and public transport, as well as other charities that can help and advise. But please do also contact our Helpline for more guidance, particularly on the Blue Badge scheme – 0303 040 1234.

Blue Badge scheme

If you, or the person you care for, have difficulty walking, a Blue Badge can help you park closer to your destination.

Blue Badge scheme

Community transport schemes

SCC have information on the different types of community transport available.

Community transport is available for those who can’t use conventional public transport – because they don’t have access, or they can’t because of sensory and/or mobility problems.

Community transport in Surrey


There are local Dial-a-Ride schemes across Surrey. You can see the full list, with their phone numbers here.

The different schemes will each inform you how to become a member, who qualifies (eg people who can’t use public transport because of mobility problems, or living where there is no public transport), as well as any membership fees or fare costs.

Surrey Dial-a-Ride schemes

Volunteer drivers

There are also various voluntary car and ‘good neighbour’ schemes in Surrey.

Volunteers use their own cars to transport people in need, and also help with other services, such as shopping, picking up prescriptions etc.

Surrey volunteer driver schemes

On demand bus services

On demand (or Demand-Responsive-Transport DRT) are a completely flexible type of local bus service that has no fixed timetable.

The route is determined by the requests made by passengers, who need to book in advance.

Hospital transport information

If you or the person you care for need to attend a hospital appointment, you may be eligible for the Patent Transport Service or the HealthCare Travel Costs Scheme.

Getting a bus to hospital

There are direct services to Surrey hospitals. On this webpage you’ll find up to date details of all the routes/buses.

Direct buses to hospital

Mobility charities


QEF Mobility Services is one the UK’s largest providers of mobility advice and support for people with disabilities and age-related impairments. They provide a wide range of services focused on helping people of all ages become mobile and independent. As one of the UK’s top 3 providers they complete around 1,300 mobility assessments each year, along with advice and training with adaptations and solutions to ensure maximum mobility. Referrals are not required.

Find out more at  or alternatively contact them on 020 8770 1151, email: [email protected]


Charity Motability provide mobility solutions for people with disabilities.

Via their Motability Scheme the person you care for can use their qualifying mobility allowance for a  new car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair. Call on 01279 635999.

Further support

Here's some more information that may be helpful if the person you care for has mobility issues.

Advisor demonstrates spine movement

Moving and Handling service

We can offer advice, training and practical help if you help your cared-for person move, as well as support you in looking after your back.

Hospital team

If the person you support attends hospital frequently, or is in for a stay, our Hospital Carer Support Advisors can assist you, and help make the experience as smooth as possible.

Blue badge parking sign

Blue badge

Our team can advise on Blue Badges - who qualifies, how to apply, and help with any issues.

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