Health and social care teams

Health and social care teams

Supporting the many carers you meet as a health or social care professional

You will encounter many carers as part of your working role. Many you will instantly recognise and understand as being carers. But many people fail to recognise themselves and sometimes it’s not immediately obvious that they are carers, and how much the role is affecting them.

Don’t forget, carers may:

  • be new to caring or have been caring for many years
  • not live with the person they care for
  • be a parent caring for children who are ill or have a disability
  • provide personal care, supervision or emotional support
  • be a patient of yours or may accompany one of your patients

Action for Carers and the Carer’s Prescription

There is a lot of help and support available for carers in Surrey, including from Action for Carers. A first step is to help the individual realise they are a carer and that there is support available.

In Surrey, health care professionals can use the Carer’s Prescription. This is a single online referral that goes on to open the door to a host of further support and services for carers, including from Action for Carers. If you are a Surrey health professional (not a GP) please use this website to refer someone to the Carer’s Prescription.

Read more about the Carer’s Prescription.

If you wish to refer directly to Action for Carers Surrey, please use this form for an adult, and this form for a child.

Care workers

If you’re a paid carer, working in residential care, or people’s homes, you will meet unpaid, family carers in the course of your work. Please let them know about Action for Carers and the help available. For you in your role, please take a look at our training courses and further resources.

Stop Look Care – Practical Guide to Caring is a very useful resource from NHS Surrey Heartlands for care workers. It outlines many of the tasks and responsibilities paid carers undertake, as well as health matters to consider and problems to watch out for. A host of topics are covered, including nutrition, continence, medication, preventing falls, skin care, etc.

GP surgery teams

If you work in a GP surgery, also encourage the person to register as a carer at the surgery, using this leaflet.

We also provide a Carer’s Folder to all of Surrey’s GP surgeries. This is available in the waiting room for all visitors to browse and contains information about caring, Action for Carers and all the support available in Surrey.

Action for Carers can also help you by:

  • keeping your surgery informed and up to date on carers’ rights and issues
  • supporting your surgery in developing greater awareness of how best to respond to patients who are carers and to offer advice on carer-friendly services
  • being a resource for all the practice’s health professionals

Hospital staff

When the person someone cares for is in hospital, it can be a particularly stressful and difficult time for a carer. Many carers also ‘become’ carers, or realise they are carers, in a hospital setting.

Recognising this, we have Hospital Carers Advisors working in Surrey’s main acute hospitals:

  • East Surrey
  • Epsom
  • Royal Surrey County
  • Ashford & St Peter’s

These Hospital Carers Advisors are there to support carers – providing information, support and advocacy. But they are also there to help you understand and support carers. Please get in touch with us by email at [email protected] to find out more, or look out for them in your hospital.

Hospital Guide

Our Carers’ Hospital Guide helps carers looking after someone who is in hospital understand all they need to do and think about, both during the hospital stay, on discharge and afterwards.

Carers’ Hospital Guide

Royal Surrey ‘Stars’ nomination

Our Royal Surrey staff were nominated by other staff recently, for the Royal Surrey ‘Star’ Awards:

Every day they provide support to the carers of our patients, who are often going through very mixed emotions. But with skill and an unending calm, the advisors guide them through the turmoil, breaking down their stress and anxiety.


Paramedics will encounter carers at points of crisis. Recognising the carer’s role, as well as their wealth of knowledge about the cared-for, can help in these situations. Again, letting people you meet know about Action for Carers and the help we offer – including in hospitals – can be very helpful.

We are hoping to have information about Action for Carers available shortly on some of Surrey’s paramedics’ hand-held devices.


Pharmacists are key professionals to help identify and support carers. Many carers will get medications for the person they support, and so will frequently be visiting pharmacies. You can help carers by letting them know about Action for Carers and the support we offer.

Social workers

Social workers are pivotal in finding and supporting carers. Action for Carers works closely with Surrey County Council to ensure the best possible support.

Action for Carers

We can support the carers you encounter in many different ways – including giving information, support, advocacy, help with benefits, and workshops/training. We also provide social activities, to give carers a break from their caring role. We facilitate peer support, with over 40 support groups running each month across the county.

Support and training for professionals

We also support and train professionals – take a look at our training programme. We can come and talk to groups of professionals, and advise and inform on carers’ matters. Please get in touch.

Further information

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