Supporting Carers at St Peter's Hospital

Supporting Carers at St Peter's Hospital

How we can help and support carers whose loved one is in St Peter's Hospital, Chertsey

Helping the carer too

When the person you look after is in hospital, it’s important that you as the carer also feel supported.

Action for Carers Surrey supports Surrey’s carers of all ages. We have staff in the main Surrey hospitals, including St Peter’s to help you while your loved one is in hospital. Find out more about our Hospital Carer Advisors here.

Sam-Hopsital-AdvisorThe Hospital Carer Advisor here in St Peter’s is Sam Caine.

Sam supports carers here at St Peter’s in a number of ways, she:

  • works closely with hospital staff to identify carers and will also approach carers directly
  • can help bridge any communication gaps between you as the carer, and the hospital
  • can provide you with advice and information, as well as emotional support
  • can speak on your behalf, including at some meetings
  • can signpost you, and your loved one, to further support from other organisations
  • can help with the discharge process, which can be especially challenging for carers.

And after discharge, Sam can arrange further support from Action for Carers, for when you’re back home. For example, support from one of our Advisors working in the community, or our Moving and Handling team if you need to give more physical help to the person you care for, following their hospital stay.

All about Sam

Sam is a carer herself and understands many of your challenges and worries. She has cared for her mum following cancer, and now cares for her dad who, after a subarachnoid haemorrhage, is brain-damaged and disabled and has Vascular Dementia. Sam has a daughter with ASD and ADHD.

How to get support

Please email Sam, and she’ll get back to you as soon as possible.

Email Sam

Alternatively, you can get in touch with our Carer Information Centre. It’s open 9 am-5 pm on Mondays, Thursdays, and Fridays, and open 9 am-6 pm on Tuesday and Wednesdays.

  • Call us on 0303 040 1234
  • Text us on (SMS) 07714 075993
  • Email us

More information about the support for carers at St Peter’s

The Trust is currently working on developing more support for carers, including looking into a ‘Hospital Passport’ scheme for carers. This may include special arrangements for carers for things like visiting times and parking. We’ll keep you updated.

Where to take a break at St Peter’s

Retreat Café – Mon-Sun 7.30am-7pm
Situated in the Main Entrance, featuring Costa coffee, hot bistro food and hot grab-and-go snacks, including jacket potatoes, paninis and wraps, with daily menus advertised on screen.

Abbey Wing Costa – Mon-Friday 8am-6pm
Situated in Abbey Wing, serves tea, coffee, sandwiches and a range of confectionery

WH Smith – Mon-Friday 8am-7pm; Sat-Sun 11am-4pm
Situated in the Main Entrance, featuring grab-and-go snacks, sandwiches, fruit, snacks, cold drinks, newspapers, magazines, books, cards etc

Vending facilities are in the following locations:

Level 2 main entrance: Costa coffee and cold drinks

Level 3 Duchess of Kent opposite the lifts: snacks, cold drinks & hot and cold food (microwave facility)

Abbey Wing ground floor: coffee, snacks and cold drinks

Accident and Emergency: Costa coffee, cold drink and food

Rowley Bristow: cold drinks and snacks

Disabled Parking at St Peter’s – UPDATE

The disabled car park is still open at St Peter’s Hospital but the nearest entrance to the hospital is temporarily closed. This is due to new processes for infection control screening, meaning all visitors to the Trust can be given a surgical mask, have a temperature check and sanitise their hands at a central access point.

Disabled persons are kindly asked to enter via the Duchess of Kent or front entrances of St Peter’s. If a disabled person or their carer needs assistance to get to the entrances, please phone the porters directly on 01932 722036.

There will also be signs in the car park to assist visiting.