Supporting Carers at St Peter's Hospital

Supporting Carers at St Peter's Hospital

How we can help and support carers whose loved one is in St Peter's Hospital, Chertsey

Helping the carer too

When the person you look after is in hospital, it’s important that you as the carer also feel supported.

Action for Carers Surrey supports Surrey’s carers of all ages. We have staff in the main Surrey hospitals, including St Peter’s to help you, whether your loved one is in hospital, or you’re coming in for appointments . Find out more about our Hospital Carer Advisors here.

The Hospital Carer Advisor here in St Peter’s is Sam Caine.

Sam supports carers here at St Peter’s in a number of ways, she:

  • works closely with hospital staff to identify carers and will also approach carers directly
  • can help bridge any communication gaps between you as the carer, and the hospital
  • can provide you with advice and information, as well as emotional support
  • can speak on your behalf, including at some meetings
  • can signpost you, and your loved one, to further support from other organisations
  • can help with the discharge process, which can be especially challenging for carers.

And after discharge, Sam can arrange further support from Action for Carers, for when you’re back home. For example, support from one of our Advisors working in the community, or our Moving and Handling team if you need to give more physical help to the person you care for, following their hospital stay.

All about Sam

Sam is a carer herself and understands many of your challenges and worries. She has cared for her mum following cancer, and now cares for her dad who, after a subarachnoid haemorrhage, is brain-damaged and disabled and has Vascular Dementia. Sam has a daughter with ASD and ADHD.

How to get support

Please email Sam [email protected], and she’ll get back to you as soon as possible. Monday-Thursday, you’ll usually find Sam at St Peter’s Hospital, and on Fridays at Frimley Park. You can call her on 07989 402764.

Email Sam

Alternatively, you can get in touch with our Carer Information Centre. It’s open 9 am-5 pm on Mondays, Thursdays, and Fridays, and open 9 am-6 pm on Tuesday and Wednesdays.

  • Call us on 0303 040 1234
  • Text us on (SMS) 07714 075993
  • Email us

More information about the support for carers at St Peter’s

The Trust is currently working on developing more support for carers, including looking into a ‘Hospital Passport’ scheme for carers. This may include special arrangements for carers for things like visiting times and parking. We’ll keep you updated.

But if you’re concerned you need something to show that the person you’re looking after needs you with them, we can let you have a letter ‘Someone Depends on Me’ confirming your role as a carer.  It’s easy (and free) to register with  us here – and we can help you in other ways too.

St Peter’s Hospital serves patients from Surrey and beyond. If you are a carer living in Surrey, Sam can help you. For carers living outside Surrey, find out about other local carer support organisations in your area here.

Where to take a break at St Peter’s

Retreat Café – Mon-Sun 7.30am-4pm
Main Entrance: Costa coffee, hot bistro food and hot grab-and-go snacks, including jacket potatoes, paninis and wraps, with daily menus advertised on screen.

Abbey Wing Costa – Mon-Friday 8am-5pm
Abbey Wing: tea, coffee, sandwiches and a range of confectionery

WH Smith – Mon-Friday 8am-7pm; Sat-Sun 10am-4pm
Main Entrance: grab-and-go snacks, sandwiches, fruit, snacks, cold drinks, newspapers, magazines, books, cards etc

Vending facilities are in the following locations:

Level 2 main entrance: Costa coffee and cold drinks
Level 3 Duchess of Kent opposite the lifts: snacks, cold drinks & hot and cold food (microwave facility)
Abbey Wing ground floor: coffee, snacks and cold drinks
Accident and Emergency: Costa coffee, cold drink and food
Rowley Bristow: cold drinks and snacks

These details may change, especially currently; find the latest details here.

Visiting update

St Peter’s has a new system for visiting. If you’re visiting someone who’s an inpatient, you’ll need to book via the Visitor Booking line: 01932 723318. This line is staffed 7 days a week 10-4pm.

Visiting times are:
14:00-15:00
15:15- 1615
16.30-17.30
19.00-20.00

Out of hours the wards can book directly with the visitor or ask the person to call the booking line and leave a message on the voicemail and the team will follow up on the next working day.

You will need to give the following information:

  • Name and contact details so staff can confirm the booking on the next working day
  • Who you want to visit and the name of the ward if you know it
  • What day and time

Parking update

St Peter’s have expanded their parking, but there are also certain access restrictions, because of coronavirus controls.  Find all the details on parking, including disabled parking and Blue Badge spaces on Ashford and St Peter’s website here.

For general information and maps of the hospital, see the hospital’s website.