Helping the carer too
When the person you look after is in hospital, it’s important that you as the carer also feel supported.
Action for Carers Surrey supports Surrey’s carers of all ages. We have staff in the main Surrey hospitals, including Ashford and St Peter’s to help you whether your loved one is staying in hospital, or coming in for appointments. Find out more about our Hospital Carer Advisors here.
The Hospital Carer Advisor for Ashford and St Peter’s is Sam Caine.
Sam supports carers in a number of ways, she:
- works closely with hospital staff to identify carers and will also approach carers directly
- can help bridge any communication gaps between you as the carer, and the hospital
- can provide you with advice and information, as well as emotional support
- can speak on your behalf, including at some meetings
- can signpost you, and your loved one, to further support from other organisations
- can help with the discharge process, which can be especially challenging for carers.
And after discharge, Sam can arrange further support from Action for Carers, for when you’re back home. For example, support from one of our Advisors working in the community, or our Moving and Handling team if you need to give more physical help to the person you care for, following their hospital stay.
All about Sam
Sam is a carer herself and understands many of your challenges and worries. She has cared for her mum following cancer, and now cares for her dad who, after a subarachnoid haemorrhage, is brain-damaged, immobile and is in the final stages of Vascular Dementia. Sam also carers for her daughter, who is diagnosed with ASD and ADHD.
As a unpaid carer to an adult and child, Sam has vast knowledge of services and brings lots of support to the carers she supports.
How to get support
Please email Sam [email protected], and she’ll get back to you as soon as possible. Monday-Friday. You can call her on 07989 402764.
Alternatively, you can get in touch with our Carer Helpline. It’s open 9 am-5 pm on Mondays, Thursdays, and Fridays, and open 9 am-6 pm on Tuesday and Wednesdays.
- Call us on 0303 040 1234
- Text us on (SMS) 07723 486730
- Email us
More information about the support for carers at Ashford and St Peter’s
The Trust is currently working on developing more support for carers, including launching a ‘Hospital Passport’ scheme for carers. This may include special arrangements for carers for things like visiting times and parking. We’ll keep you updated.
But if you’re concerned you need something to show that the person you’re looking after needs you with them, we can let you have a letter ‘Someone Depends on Me’ confirming your role as a carer. It’s easy (and free) to register with us here – and we can help you in other ways too.
St Peter’s Hospital serves patients from Surrey and beyond. If you are a carer living in Surrey, Sam can help you. For carers living outside Surrey, find out about other local carer support organisations in your area here.
Where to take a break at St Peter’s
Retreat Café – Mon-Sun 7.30am-4pm
Main Entrance: Costa coffee, hot bistro food and hot grab-and-go snacks, including jacket potatoes, paninis and wraps, with daily menus advertised on screen.
Abbey Wing Costa – Mon-Friday 8am-5pm
Abbey Wing: tea, coffee, sandwiches and a range of confectionery
WH Smith – Mon-Friday 8am-7pm; Sat-Sun 10am-4pm
Main Entrance: grab-and-go snacks, sandwiches, fruit, snacks, cold drinks, newspapers, magazines, books, cards etc
Vending facilities are in various locations.
Where to take a break at Ashford Hospital
Retreat in the Main Entrance Serving hot and cold drinks and cooked breakfast, hot lunch and light snacks, including a sandwiches toasties and selection of pastries. Monday to Friday 7.30am – 3pm
Vending Machines are located around the hospital.
- Find all the details on the hospital website.
Find all the details on parking, including disabled parking and Blue Badge spaces on Ashford and St Peter’s website here.
For general information and maps of the hospital, see the hospital’s website.