Helping the carer too
When the person you look after is in hospital, it’s important that you as the carer also feel supported.
Action for Carers Surrey supports Surrey’s carers of all ages. We have staff in the main Surrey hospitals, including St Peter’s to help you, whether your loved one is in hospital, or you’re coming in for appointments . Find out more about our Hospital Carer Advisors here.
The Hospital Carer Advisor here in St Peter’s is Sam Caine.
Sam supports carers here at St Peter’s in a number of ways, she:
- works closely with hospital staff to identify carers and will also approach carers directly
- can help bridge any communication gaps between you as the carer, and the hospital
- can provide you with advice and information, as well as emotional support
- can speak on your behalf, including at some meetings
- can signpost you, and your loved one, to further support from other organisations
- can help with the discharge process, which can be especially challenging for carers.
And after discharge, Sam can arrange further support from Action for Carers, for when you’re back home. For example, support from one of our Advisors working in the community, or our Moving and Handling team if you need to give more physical help to the person you care for, following their hospital stay.
All about Sam
Sam is a carer herself and understands many of your challenges and worries. She has cared for her mum following cancer, and now cares for her dad who, after a subarachnoid haemorrhage, is brain-damaged and disabled and has Vascular Dementia. Sam has a daughter with ASD and ADHD.
How to get support
Please email Sam firstname.lastname@example.org, and she’ll get back to you as soon as possible. Monday-Thursday, you’ll usually find Sam at St Peter’s Hospital, and on Fridays at Frimley Park. You can call her on 07989 402764.
Alternatively, you can get in touch with our Carer Information Centre. It’s open 9 am-5 pm on Mondays, Thursdays, and Fridays, and open 9 am-6 pm on Tuesday and Wednesdays.
- Call us on 0303 040 1234
- Text us on (SMS) 07714 075993
- Email us
More information about the support for carers at St Peter’s
The Trust is currently working on developing more support for carers, including looking into a ‘Hospital Passport’ scheme for carers. This may include special arrangements for carers for things like visiting times and parking. We’ll keep you updated.
But if you’re concerned you need something to show that the person you’re looking after needs you with them, we can let you have a letter ‘Someone Depends on Me’ confirming your role as a carer. It’s easy (and free) to register with us here – and we can help you in other ways too.
St Peter’s Hospital serves patients from Surrey and beyond. If you are a carer living in Surrey, Sam can help you. For carers living outside Surrey, find out about other local carer support organisations in your area here.
Where to take a break at St Peter’s
Retreat Café – Mon-Sun 7.30am-7pm
Situated in the Main Entrance, featuring Costa coffee, hot bistro food and hot grab-and-go snacks, including jacket potatoes, paninis and wraps, with daily menus advertised on screen.
Abbey Wing Costa – Mon-Friday 8am-6pm
Situated in Abbey Wing, serves tea, coffee, sandwiches and a range of confectionery
WH Smith – Mon-Friday 8am-7pm; Sat-Sun 11am-4pm
Situated in the Main Entrance, featuring grab-and-go snacks, sandwiches, fruit, snacks, cold drinks, newspapers, magazines, books, cards etc
Vending facilities are in the following locations:
Level 2 main entrance: Costa coffee and cold drinks
Level 3 Duchess of Kent opposite the lifts: snacks, cold drinks & hot and cold food (microwave facility)
Abbey Wing ground floor: coffee, snacks and cold drinks
Accident and Emergency: Costa coffee, cold drink and food
Rowley Bristow: cold drinks and snacks
Disabled Parking at St Peter’s – UPDATE
The disabled car park is still open at St Peter’s Hospital but the nearest entrance to the hospital is temporarily closed. This is due to new processes for infection control screening, meaning all visitors to the Trust can be given a surgical mask, have a temperature check and sanitise their hands at a central access point.
Disabled persons are kindly asked to enter via the Duchess of Kent or front entrances of St Peter’s. If a disabled person or their carer needs assistance to get to the entrances, please phone the porters directly on 01932 722036.
There will also be signs in the car park to assist visiting.