Our annual survey results
The annual Action for Carers Surrey survey of users of our adult carer support service was carried out in October and November 2019, and we have been busy analysing the results since. Thank you to the over 1,400 carers who completed the survey, an increase of more than 30% on last year, we really appreciate the time you took to tell us about yourselves and your caring roles, how you use our services, how you rate the service, and importantly, how we can improve.
Overall the results were excellent, with over 92% of respondents saying they would recommend Action for Carers to another carer. Our staff were perceived to not only have the knowledge to support carers, but also to be empathetic, kind, understanding and non-judgemental, with carers commenting:
Support groups matter
Carers who attended our support groups and events reported that they were of great value, as a source of information as well as being friendly and sociable, for example:
Benefits and forms
Over 25% of respondents had received help with benefits, and many were hugely appreciative of our in depth knowledge of those systems:
There are areas we will look to improve on based on some of the feedback, of course, including where and when our groups happen, the hours our Carers Information Centre phone team is open, and contact via the website options. But it’s great to know our service is of real value to the vast majority of respondents, and all the ACS staff, management and trustees thank you for your help in completing the survey and guiding our service.