Young Carers Team Manager

36 hours per week, Monday to Friday, with planned evening and weekend work
Astolat, Burpham, Surrey, GU4 7HL

Young Carers Team Manager

36 hours per week, £36,194-£37,218, dependent on experience

 About the Role

Our young carers team are commissioned by statutory services to provide one-to-one support and opportunities for time out and fun to young carers across Surrey.

We are looking for an adaptable and confident leader to line manage a team of five remote-working staff, who are passionate about supporting young carers and helping them reach the best possible outcomes.

You will either be an experienced line manager, looking for a role that can offer you flexibility, a great work-life balance and the opportunity to manage a team who really care about the work that they do.   Or you will have supervisory experience and be looking for your next role. Either way, you must have comprehensive experience working with children and young people in health, social care, education or the voluntary sector.

Key Responsibilities

  • To motivate, encourage and lead a team of front-line staff.
  • To advise and the support the team on managing their caseload and workplan and on safeguarding matters.
  • To network and represent SYC in professional meetings, with stakeholders and doners.
  • Deliver awareness raising sessions to professionals in health, social care and education on young carers.
  • Carry out line management responsibilities, including inductions, supervisions, appraisals, managing leave requests, probation, and conduct and capability matters.
  • To help with the growth of our volunteer programme, which could include developing volunteer opportunities, training, support and supervision of volunteers.
  • To help the organisation work to achieving quarterly KPIS, as set by our commissioners.
  • As part of the management team, contribute and participate in projects and strategic objectives that further the whole organisation.
  • To provide data, case studies and inform policies and procedures that support the aims of the charity.

About You

  • You will be a confident leader and have the management skills to effectively lead and motivate a team
  • You will have a proven professional experience of working with children, young people and families
  • You will have a systematic approach to your work, particularly with monitoring, recording and managing outcomes for young carers, and be able to coach your team in order to achieve the same.
  • You will have experience of recording service user information on databases and have confidence in using a range software packages.
  • You will have a clear and confident communication style, and be able to engage effectively and inspire professionals, young carers and your own team.
  • You will have had a proven work history in managing safeguarding concerns and have a good understanding of data protection legislation.

Events and activities for Young Carers are held during evenings, weekends and the school holiday period.  You must be available to attend these events from time-to-time for monitoring and coaching purposes and to provide cover, for example in the event of sickness.    This role involves hybrid working, based at home and working at our offices in Burpham, Guildford. There is free parking on site.  Your work will also include visiting schools, youth centres, activity centres and other locations throughout Surrey.

We are committed safeguarding and protecting all children, young people and vulnerable adults.  As part of this commitment we implement robust recruitment practices, including reference and enhanced DBS checks.

About Us

Action for Carers Surrey has a vision ‘that every unpaid carer in Surrey is heard, valued and supported.’ We are a committed, local charity determined to make a difference to young and adult carers across Surrey.

Our values are Focus, Inclusion, Respect and Excellence.  By keeping to our values, we are able to provide an innovative, high quality and compassionate service to carers in every community in Surrey, making a real difference to their wellbeing.

We offer our staff a friendly, supportive, flexible workplace and are committed to welcoming applicants from a wide range of backgrounds as well as supporting staff who have their own caring responsibilities. To this end, we offer staff a weeks paid carers leave.  We also provide a generous holiday entitlement, starting at 28 days plus bank holidays, an employee assistance programme, pension and opportunities for development and training.

To Apply

We may start the interview process prior to the closing date, so don’t delay, complete an Application Form and return it to [email protected].

If you have any questions, or would like to discuss the role further, please contact us by emailing [email protected].

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