Action for Carers Surrey
Enabling carers to have a voice and realise a life outside caring

Entitlements, benefits and payments

Carer’s Needs Assessment

Carers of all ages are entitled to an assessment of their needs irrespective of whether the person they care for has eligible needs. If the carer has eligible needs of their own, they will have the right to support from the council to help them carry on caring and look after their own well-being. The purpose of the assessment is to talk about your own needs and discuss what help you may need with caring. It should be carried out one-to-one (unless you request to complete the forms in your own time) and you can ask to have it done in private away from the person you care for.

The Care Act (and Children and Families Act 2014, another major piece of legislation) puts a clear duty on local authorities to take a whole family approach to assessments, including identifying and if appropriate supporting any young carers (children and young people who are aged under 18 and care for someone else).

To request a Carers’ Needs Assessment, call Surrey County Council’s Adult Social Care Contact Centre on 0300 200 1005 or text to 07527 182861.  Alternatively speak to your local Carer Support Worker  - click here for details of a Carer’s Support Scheme near you - who can arrange it for you. It may help you prepare to look first at the relevant legislation at

Carers and direct payments

Carers may be able to receive Direct Payments to support them in their caring role following a carer's assessment. This is a chance for you to talk about the care and support you provide and to find out if you're eligible for support.

Direct Payments enable a carer to choose and plan their support in more flexible ways that fit with their life. The aim is to help you continue to care for as long as you are willing and able and to balance your own needs between caring and your life away from your caring role.

Direct Payments for carers work in the same way as those for people who use services. Most Direct Payments are made to meet regular ongoing needs. However they can also be made as a single payment, for example to take a short respite break.