Support over Christmas
We close on the afternoon of Friday 22nd of December.
Our office reopens on Tuesday 2nd January, with our Hubs and events restarting from the week commencing Monday 8th January.
If you need support during this time you’ll find the opening times of other organisations available during the festive period below.
Surrey County Council support and information
For financial, welfare and wellbeing support, you can access information online in SCC’s health and welfare online support hub.
If you need to speak to someone, you can also contact SCC’s Community Helpline for help and information: 0300 200 1008 (9am to 5pm, Monday to Friday, excluding bank holidays)
This document lists all the opening times and numbers for key services
Adult Social Care and support
- Adult social care standard hours 9am-5pm Monday-Friday, telephone 0300 200 1005, email [email protected]
- Adult social care out of hours emergency telephone 01483 517898, email [email protected]
Concerns of abuse or neglect
If you’re at risk of abuse of neglect, or suspect someone else is, you need to report it. To do this, contact the Multi Agency Safeguarding Hub (MASH, comprising staff rom Adult Social Care, Children’s Social Care, Health, and Surrey Police).
- MASH standard hours 91m-5pm Monday-Friday, telephone 0300 470 9100, email [email protected]
- MASH emergency telephone 01483 517898, email [email protected]
Out of Hours Contact
- Mental Health Crisis Helpline: 0800 915 4644
- SMS texting for people with speech or hearing difficulties: 07717989024
- Next Generation Text Service App or Textphone Users (www.ngts.org.uk) 18001 0900 915 4644
Surrey’s Safe Havens provide our of hours help and support to people and their carers, who are experiencing a mental health crisis or emotional distress.
They can be an alternative to A&E, and are open evenings, weekends and bank holidays. There are Havens in Aldershot, Epsom, Guildford, Redhill and Woking, plus specialist Safe Havens for people aged 18-25 (with reduced opening times).
You can also call The Samaritans at any time on 116 123 – calls are free 24 hours a day, 365 days of the year.
Provides essential support for under 25s, including help in a crisis. More here.
Pharmacists are trained experts and can help with many common problems and GP practices are also here to help.
If you’re not sure which service you need, or need urgent advice in the evening, weekends or over the Christmas break, see www.111.nhs.uk or call 111
In a medical emergency always call 999 or go to the Emergency Department.
Times are tough for carers, and if you are struggling and need emergency food and supplies, the Trussell Trust has a list of local foodbanks which will be operating their own opening times over Christmas – you can find more information here.
Surrey has a number of community venues, such as community centres and libraries, which run regular ‘Warm Hubs’ – come inside, warm up, enjoy a hot drink and receive energy advice and more. Some of these will be open over the holidays – please check with your local venue. Details of all 76 on the list below. ice on kee