Emergency support for carers over the holidays

Emergency support for carers over the holidays

Action for Carers shuts for a few days over the break. If you find yourself in need of urgent support over Christmas and New Year then please see below for where to go for help.

Support over Christmas

Our offices will be closed from 2pm on Friday 24th December until 9am on Tuesday 4th January 2022.

If you need support during this time you’ll find the opening times of other organisations available during the festive period below.

Out of hours social care Emergency Duty Team (EDT)

Surrey County Council’s Emergency Duty Team provides an emergency social work service for urgent situations which arise out of normal office hours.

You can phone them on: 01483 517 898

And you can find more information about them here.

Get EDT info

Urgent mental health support

For adults

If you are experiencing mental health difficulties, and are aged over 18, you can call the Mental Health Crisis Line for Surrey on 0800 915 4644.

You can find the full details of the services online.

Go to mental health support information

For  children and young people


The CYP Haven is a safe space for children and young people aged 10-18 where you can talk about worries and mental health in a confidential, friendly and supportive environment. They are based at 4 locations in Surrey. This year they are closed after the 19th December, and reopen on the 4th of January.

In a crisis please call the Mental Health crisis line on: 0800 915 4644.

Outside the festive period, you can call them 7 days a week on 01483 519 436 or find more on their website.


You can also call The Samaritans at any time on 116 123 – calls are free 24 hours a day, 365 days of the year.

In emergency health situations contact emergency services on 999.

MASH – Multi Agency Safeguarding Hub

If you’re concerned about someone’s safety, you can call MASH. The Surrey MASH is made up of staff from Adult Social Care, Children’s Social Care, Health and Surrey Police

You can reach them on their out of hours line: 01483 517 898.

Community Support in Surrey

If you are isolating and need help with things like food shopping and collecting prescriptions you can find out how to access support at the Surrey Community Helpline pages – you can also call the service on 0300 200 1008

Go to Surrey Community Helpline (This page shows their holiday 2021/22 opening hours.)

Food banks

It’s been a really tough year and if you are struggling and need emergency food and supplies, the Trussell Trust has a list of local foodbanks which will be operating their own opening times over Christmas – you can find more information here.

The Action for Carers office will reopen on Tuesday 4th January 2022.
Wishing you a safe, peaceful break.