Action for Carers Surrey
Enabling carers to have a voice and realise a life outside caring

Our Vision, Mission and Values


To enable all unpaid carers* to have a voice and access support to improve their quality of life and wellbeing

  *anyone who cares, unpaid, for a friend or family member who due to illness, disability,a mental health problem or an addiction cannot cope without their support. They should not be confused with paid care workers.


Action for Carers commit to;

- giving carers a voice
- being a carer led organisation
- delivering innovative carers services to the highest standard
- supporting carers to understand their rights and choices
- working in collaboration with statutory and voluntary partners


Commitment - strive for excellence, continued improvement and best value
Accessible - reach out to carers and embrace differences
Respect - treat people with dignity and understanding
Empathy - communicate sensitively with people and in a way which empowers them
Recognition - value people’s strengths, knowledge, potential and support their rights
Service – be of benefit to carers, our partners and each other


We will ensure long-term sustainability by:

- achieving a more equitably balanced funding portfolio
- retaining and developing current contracts and services
- evaluating new opportunities & submitting competitive bids

We will stay carer led and carer focused by:

- putting the carer at the centre of all we do
- introducing a robust carer engagement model/external communications programme reflecting our vision/mission
- developing complementary partnerships to improve outcomes for carers
- Giving Carers a Voice & influencing policy

We will adopt best internal practice standards by:

- ensuring a ‘fit for purpose’ and future-proof operational infrastructure, service delivery and governance models
- developing a diverse range of effective internal staff & volunteer communications

Learning and growth
We will create a dynamic organisation by:

- attracting, equipping and retaining the right people to meet the changing needs of the organisation
- creating opportunities for individuals to develop and thrive
- translating our values into organisational culture and practice