Action for Carers Surrey
Enabling carers to have a voice and realise a life outside caring

Our Vision, Mission and Values

OUR VISION;

To enable all unpaid carers* to have a voice and access support to improve their quality of life and wellbeing

  *anyone who cares, unpaid, for a friend or family member who due to illness, disability,a mental health problem or an addiction cannot cope without their support. They should not be with paid care workers.

OUR MISSION;
Action for Carers commit to;

- giving carers a voice
- being a carer led organisation
- delivering innovative carers services to the highest standard
- supporting carers to understand their rights and choices
- working in collaboration with statutory and voluntary partners

OUR VALUES;

Commitment - strive for excellence, continued improvement and best value
Accessible - reach out to carers and embrace differences
Respect - treat people with dignity and understanding
Empathy - communicate sensitively with people and in a way which empowers them
Recognition - value people’s strengths, knowledge, potential and support their rights
Service – be of benefit to carers, our partners and each other

A CARER CENTRIC STRATEGY

Financial
We will ensure long-term sustainability by:

- achieving a more equitably balanced funding portfolio
- retaining and developing current contracts and services
- evaluating new opportunities & submitting competitive bids

Carer
We will stay carer led and carer focused by:

- putting the carer at the centre of all we do
- introducing a robust carer engagement model/external communications programme reflecting our vision/mission
- developing complementary partnerships to improve outcomes for carers
- Giving Carers a Voice & influencing policy

Internal
We will adopt best internal practice standards by:

- ensuring a ‘fit for purpose’ and future-proof operational infrastructure, service delivery and governance models
- developing a diverse range of effective internal staff & volunteer communications

Learning and growth
We will create a dynamic organisation by:

- attracting, equipping and retaining the right people to meet the changing needs of the organisation
- creating opportunities for individuals to develop and thrive
- translating our values into organisational culture and practice