HR Assistant (fixed term - maternity cover)

Our mission is to provide robust, responsive, and support and infrastructure that empowers & enables our charity to deliver excellence in all we do for unpaid carers.

United by our values – Focus, Inclusion, Respect & Excellence, we build the foundations that enable impactful, sustainable, and compassionate support for unpaid carers across Surrey.

Role Overview

The HR Assistant is responsible for delivering efficient and accurate HR support across the organisation. This role manages employee and volunteer records, oversees recruitment and onboarding processes, coordinates training and development activities, and ensures compliance with HR policies and procedures. Acting as the first point of contact for HR queries, the postholder plays a vital role in supporting a positive employee experience and upholding Action for Carers’ values of Focus, Inclusion, Respect, and Excellence.

Key Responsibilities

HR Administration

• Maintain accurate and up-to-date employee and volunteer records in the HR Information System (Iris Staffology).
• Prepare and issue employment contracts, offer letters, pay increase letters, and other HR documentation.
• Collect references, coordinate DBS checks, and verify right-to-work documentation, ensuring safer recruitment measures are completed.
• Handle confidential information with discretion and professionalism.
• Share pay changes, new starters, and leaver information with Finance and support payroll administration.
• Complete compliance checks (e.g., DBS renewals) systematically and on time.
• Develop and optimise use of the HR system to meet organisational needs.
• Manage HR and Recruitment inboxes and maintain the organisational chart.

Attraction & Selection

• Support recruitment by posting job adverts, coordinating applications, and scheduling interviews.
• Support the recruitment and onboarding of trustees
• Assist with onboarding and induction activities.
• Promote best practice in recruitment, ensuring processes reflect organisational values and inclusivity.

Engagement, Training & Development

• Assist with developing and implementing an annual employee engagement plan.
• Monitor and report on mandatory training completion, escalating as needed.
• Maintain accurate training records and book external courses.
• Source external trainers, manage invoices, and prepare training materials.
• Act as first point of contact for training queries and manage the training platform.
• Produce HR training reports for senior management and organise Lunch & Learn sessions.

Employee Relations & HR Policies

• Respond to queries on HR policies such as absence, leave, and flexible working.
• Assist with policy development, implementation, and review.
• Take notes during formal employee meetings.

General

• Provide support to the CEO in the absence of the Finance and Governance Officer
• Promote and adhere to Action for Carers’ values: Focus, Inclusion, Respect, Excellence.
• Ensure compliance with safeguarding, confidentiality, and data protection requirements.
• Attend team meetings, supervision, and mandatory training.
• Take responsibility and ownership of your area of work including your own training and development to make sure you can deliver excellence.
• Work across the organisation on projects and support organisation-wide events and activities.

Why Join us?

• A meaningful role making a real difference to unpaid carers
• Flexible, part-time working to support your work-life balance
• Supportive, inclusive and purpose-driven team culture
• Annual staff conference to collaborate with colleagues
• Annual summer get together
• 28 days’ holiday pro rata (plus bank holidays), increasing with length of service
• One paid volunteer day per year
• One week of paid carers leave per year
• Employee assistance programme and wellbeing support
• Health plan via Hospital Saturday Fund (HSF)

Application Process:

To apply, submit your CV and cover letter to [email protected] by 16th February. Interviews and screening will take place over the following two weeks.

Join us at Action for Carers (Surrey) and make a real difference to the wellbeing of carers in our community!