Young Carers Manager

The Young Carers Manager is responsible for the strategic and operational leadership and delivery of the Engage and Connect service for children (5-12) and young people (12-16). This role will manage the team of Primary & Secondary Coordinators across Surrey, ensuring the delivery of a consistent, high-contact programme of regular respite and peer support. A key focus is establishing strategic community partnerships to drive recruitment targets and ensuring the rigorous application of support planning frameworks. The manager will oversee all operational aspects, including the quality of youth clubs, weekend socials, and holiday programmes, ensuring they are outcome-focused, safely delivered, and effectively supported by the organisation’s digital tools.

Key Responsibilities

• Collaborate with the Adults Manager to provide joint operational leadership for the ‘Engage and Connect’ service, ensuring a consistent approach to venue management
  and the effective transition of young adult carers.
• Oversee the planning and quality assurance of a programme that contributes to the personal development, confidence, and resilience of young carers.
• Oversee the operational suitability of all service venues within the designated remit; ensuring that Coordinators conduct regular accessibility audits and suitability reviews to maintain a high-quality, inclusive environment for young and adult carers.
• Identify, plan, and coordinate the training and professional development for both
  Coordinator and Sessional Worker teams to ensure high-quality service delivery.
• Develop and implement effective systems and processes for service delivery, demonstrating a strong understanding of organisational goals, contractual requirements, and sector best practice.
• Effectively manage resource allocation to ensure efficient and impactful service delivery.
• Utilise digital tools and platforms to enhance service delivery and demonstrate a curiosity for emerging technologies, including AI.
• Apply project management principles to continuously monitor and evaluate service performance and drive improvement.
• Oversee the planning and quality assurance of a programme that not only provides respite but also contributes to the personal development, confidence, and resilience of young carers.
• Ensure all services are delivered safely and in line with organisational safeguarding
  policies and procedures.
• Collaborate and co-produce with staff, carers, and external stakeholders to continuously improve services.
• Accountable for quadrant-specific young carer ‘recruitment’ targets, driving Primary and Secondary Coordinators to increase intake through local schools and community networks.
• Ensure the rigorous application of the support planning framework (e.g., Outcomes Star) within all youth clubs and groups.
• Maintain health and safety standards through effective risk assessment, monitoring, reporting, and implementation of corrective actions in line with legal and organisational requirements.
• Model a curious and solution oriented mindset, fostering collaboration and encouraging others to explore ideas and work collectively toward service improvement
• Participate in an on‑call management rota, providing out‑of‑hours operational oversight and decision‑making as required.
• Take responsibility and ownership of your area of work including your own training and development to make sure you can deliver excellence. Work collaboratively with central support functions, including Communications and Marketing, to actively promote the young carer service offer, ensuring youth impact data, young carer stories, and club updates are shared effectively across the wider organisation. Plan, monitor, and evaluate service outcomes, impact, and KPIs to continually review and improve the service.
• Work across the organisation on projects and support organisation-wide events and activities.

Why Work With Us

At Action for Carers Surrey, we’re committed to creating a supportive, inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel appreciated and empowered in both your work and personal life.

Our Benefits Include:

• Generous annual leave – 28 days plus Bank Holidays for full-time colleagues, rising to 31 days with length of service.
• Company sick pay from day one, because your wellbeing matters.
• Paid carers’ leave, recognising and supporting those with caring responsibilities.
• Paid volunteering leave – up to two days a year to support a cause that matters
  to you.
• A paid personal celebration day to mark something meaningful — a birthday, family milestone, or special occasion.
• HSF – Health Saturday Fund membership, offering private healthcare support, Perkbox discounts and rewards, and an employee assistance programme.
• Flu jab reimbursement scheme to support your health and wellbeing.
• Employee payroll loan for help with unexpected expenses.
• Pension scheme with Smart Pensions, supporting your future financial security.
• Investment in bringing people together, including an annual employee conference and a summer social event to connect, collaborate and celebrate our collective impact.
• Staff carers group, offering connection, understanding and peer support.

How to Apply

• To apply, please send your CV and a cover letter detailing your suitability for this role to [email protected].
• The deadline for applications is 10am on Friday 17th April.
• Depending on the volume of applications received, telephone screening may take place between Tuesday 21st April and Thursday 23rd April 2026.
• Shortlisted candidates will be invited to attend an interview at our offices in Guildford, Surrey.
• Interviews will be held between Monday 27th and Wednesday 29th April 2026, and applicants should ensure they are available on at least one of these dates.

Join us at Action for Carers, Surrey and make a real difference to the wellbeing of young carers in our community!