Family Liaison Worker

Are you passionate about making a difference in the lives of young people who care for others? Join our dedicated team at Action for Carers Surrey, a values-driven charity that supports unpaid carers across Surrey. As a Family Liaison Worker, you’ll play a vital role in identifying the needs of young carers and ensuring they receive the right support to thrive—at home, at school, and in their communities.

At the heart of everything we do are our core values: focus, inclusion, respect, and excellence. We are looking for someone who shares these principles and can bring empathy, insight, and dedication to this role.

Job Purpose

To conduct online one-to-one assessments with young carers aged 8–17, taking a whole-family approach to understand their individual needs and the wider family context.

The role focuses on identifying the impact of the caring role on the young person’s wellbeing and development, enabling their active participation in the service offer.

The Family Liaison Worker will use this understanding to make appropriate onward referrals, complete funding applications, and ensure young carers receive the support they need to thrive in their caring role.

To contribute to the achievement of key performance indicators (KPIs) through high-quality Information, Advice and Guidance.

Main duties and responsibilities 

• Conduct assessments with young carers via Microsoft Teams.
• Arrange appointments at times convenient for families and young people.
• Complete telephone assessments with parents/guardians to gain a holistic understanding of the caring impact.
• Provide needs-led signposting and make onward referrals to relevant services.
• Submit funding applications where appropriate to support young carers.
• Maintain accurate and timely records using the organisation’s database.
• Ensure all work complies with GDPR and confidentiality standards.

50% – Direct assessments with young carers

30% – Telephone assessments with parents/guardians

20% – Casework and record keeping

Other Duties 

• Follow the targeted workplan as set by the Team Manager.
• Maintain accurate written and digital records in line with reporting requirements.
• Work positively and proactively with other teams within Action for Carers Surrey (ACS) and external partner organisations.
• Undertake any other duties reasonably agreed with the Service Manager.
• Promote and adhere to ACS values: Focus, Inclusion, Respect, and Excellence.
• Attend mandatory training as identified by ACS.
• Ensure all work with young carers aligns with current legislation, good practice, and ACS policies, particularly in relation to safeguarding, confidentiality, and data protection.
• Work in accordance with the ACS Code of Conduct and implement organisational policies, standards, and procedures.
• Attend and contribute to team meetings, supervision, area meetings, and core training sessions.

What We Offer:

• Supportive Workplace: A friendly, supportive, and flexible environment.
• Generous Benefits: 28 days of holiday plus bank holidays, employee assistance program, pension, and opportunities for development and training.
• Carer Support: One week’s paid carers leave to support our staff with caring responsibilities.

Please note that this is a fixed-term position, working 27.5 hours per week, until 31st December 2025

Application Process:

To apply, please complete the application form and send to [email protected].  Shortlisting will be completed after applications close on Wednesday 6th August.  Interviews will take place the week commencing 25th August. 

If you would like to discuss the role in more detail please contact: [email protected]

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