Carer Advice and Guidance Advisor
Part Time: 21.6 hours per week
Annual Salary: £31,100 – £32,557 (Full Time Equivalent)
Hybrid Working: home-based with a minimum of one day per week in our Burpham, Guildford office.
Are you passionate about helping people navigate challenging situations?
Do you enjoy building trusted relationships and supporting individuals to achieve positive outcomes?
We’re looking for an experienced and compassionate Carer Advice & Guidance Advisor to join our team.
We’d love to hear from you if you have:
- Experience providing one-to-one advice, guidance, support or casework.
- Experience managing a caseload and developing personalised action plans.
- Strong communication and relationship-building skills.
- Experience delivering support remotely via telephone and online platforms.
- Excellent problem-solving and advocacy skills.
- Confidence using digital systems and communication tools, including Microsoft Teams.
Why Work With Us?
At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.
Our Benefits Include:
🏖️ Generous annual leave
28 days plus Bank Holidays for full-time colleagues, rising to 31 days with length of service.
🤒 Company sick pay from day one
Because your wellbeing matters.
🤝 Paid carers’ leave
Recognising and supporting colleagues with caring responsibilities.
🌍 Paid volunteering leave
Up to two days per year to support a cause that matters to you.
🎉 Personal celebration day
An additional paid day to celebrate a birthday, family milestone or other special occasion.
🩺 HSF Health Plan membership
Including healthcare support, Perkbox discounts and rewards, and access to an Employee Assistance Programme.
🚨 Blue Light Card Membership
Offering discounts on a wide range of goods and services
💉 Flu jab reimbursement scheme
Helping you look after your health and wellbeing.
💷 Employee payroll loan scheme
Providing support with unexpected expenses when needed.
📈 Pension scheme
With Smart Pension, helping you plan for your future.
🎊 Bringing people together
Including our annual employee conference and summer social event, giving colleagues opportunities to connect, collaborate and celebrate our collective impact.
💙 Staff Carers Group
Offering connection, understanding and peer support from colleagues who have caring responsibilities.
Our Commitment to Safeguarding
At Action for Carers Surrey, we are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Please note: Any offer of employment will be subject to a satisfactory Enhanced DBS check, satisfactory references, verification of your identity and right to work in the UK, and confirmation of relevant qualifications where required.
Apply Early
We’re looking to welcome the right person to our team as soon as possible to help provide information, advice and support to unpaid carers across Surrey.
Applications will be reviewed as they are received, and suitable candidates may be invited to interview before the closing date. We therefore encourage early applications, as we reserve the right to close the vacancy once sufficient applications have been received or suitable candidates have been appointed.
To Apply
Please send your CV and a cover letter to:
Please answer the following two questions within your cover letter:
1️⃣ What interests you about supporting unpaid carers, and how do your skills and experience equip you to provide high-quality advice and guidance?
2️⃣ Please describe a situation where you successfully supported an individual through a challenging or complex issue. What was your approach, what actions did you take, and what was the outcome?
To help us review applications fairly, please keep each answer to 300 words or less.
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