Support when the person you care for is in hospital
Having the person you care for in hospital can be a difficult and stressful experience. Our Hospital Carer Support Advisors are there to help.
We offer support at the following Surrey hospitals: East Surrey, Epsom, the Royal Surrey County and Ashford and St Peter’s.
How to contact our Hospital Advisors
You can access support from our Hospital Advisors by calling our Carer Helpline – 0303 040 1234 (text on 07723 486730) or email [email protected]
Thank you, Action for Carers. I shudder to think how we would have coped without Sam’s support.
How our Hospital Carer Support Advisors help carers
Our Hospital Carer Support Advisors work closely with hospital staff to identify carers and support you while your loved ones are in the hospital.
- They can help bridge communication gaps between you as the carer and hospital staff, including advocacy when appropriate.
- They can offer you advice and information as well as provide emotional support.
- They can signpost carers and their loved ones to support from other organisations.
- They can guide carers through the hospital discharge process.
- Advise on obtaining a carers passport (where available).
- They can refer you back to our Carer Support Advisors or our Moving and Handling team, once your loved one is back in the community.
Every hospital works slightly differently, but our Hospital Carer Support Advisors know each location well, so they can guide you through the system and make sure you can access the help available and get the support you need.
Our hospital carer support advisors
Royal Surrey County Hospital
Naheeda Majid: Monday-Friday
Epsom and St Helier Hospital
Julie Law: Mondays, Tuesdays, Thursdays
East Surrey Hospital
Stacey Holman: Monday-Friday
Ashford and St Peter’s Hospital
Sam Caine: Monday-Friday
Surrey’s Hospital Guide
Surrey’s Carers Hospital Guide is produced by the NHS and Surrey County Council and explains the support on offer to carers in Surrey looking after someone attending hospital, particularly when they are being discharged.
As well as helpful sections on support in hospital, there’s further information on topics including benefits, your right, equipment and technology, advice and guidance, and lots of useful links to further information.
Surrey’s Carers Hospital Guide
ACS Carers’ Hospital Guide
We have a practical booklet all about being a carer in Surrey when the person you look after is in hospital. The booklet covers topics that can support you as a carer navigate a hospital admission with information to help you before, during and after a hospital stay.
You can download our Carers’ Hospital Guide below, or request a printed copy by calling 0303 040 1234, texting 07723 486730, or emailing [email protected]
Find out about getting support from our Hospital Advisors by calling us on 0303 040 1234 or email [email protected]
The support from Naheeda has been so professional and of the highest calibre. She has answered my calls, seen my mum and explained all elements in such a helpful and understanding way. It is a huge relief to know this support is available.
General Hospital Information
Visiting guidelines can vary from hospital to hospital and in some cases on individual wards as well, for more information on this please visit the individual hospitals websites linked below or speak with their PALS team.
Find hospital visiting information by clicking on hospital’s website below:
Other hospitals
If you’re supporting someone attending a hospital other than East Surrey, Epsom, the Royal Surrey County, Ashford, and St Peter’s and you require support, please get in touch with PALS (Patient Advice and Liaison Service), who are a point of contact for patients and their carers. They will be able to advise on specific carer support available within their hospital.
Visit this PALS information page to find out about PALS support in your local hospital.
