Action for Carers Surrey
Enabling carers to have a voice and realise a life outside caring

Privacy Policy and Cookies

Your personal information

Action for Carers Surrey respects the privacy of visitors to our website. If you use our site or register via any of our online forms we may ask you for some personal information.

We collect "personal information" about you to allow us to identify you. This includes your name and email address, as well as any other information volunteered by yourself. Any information we collect about you will be stored securely and treated in accordance with the current Data Protection legislation.  Occasionally, we may use this information to compile statistics to assist us in our research.   However, this data is always anonymised.


Sharing Information

We will not share information without your explicit consent except where disclosure is necessary for the purpose of safeguarding or as required by law.


Further information

If you have consented to receive regular information from Action for Carers Surrey, we will send you communications based on your preferences.


Cookies on Action for Carers website

Cookies are small text markers stored on your computer that enable us to understand how people use our website. No personally identifiable information is stored on the cookies. In common with many similar websites, we use them to help remember preferences and for anonymous statistical measurements - for example so we know how many "hits" a page has had.

You can control and delete cookies.

Even though Action for Carers does not use cookies to collect personally identifiable information about you, you might still want to restrict or block cookies. You can do this through your internet browser (Internet explorer, Google Chrome, Mozilla Firefox etc). Use the help function to find out how.

This website has detailed information on how to block, restrict or delete cookies as well as more general information. However if you restrict cookies for the Action for Carers website then there is a risk the website will not work fully.

What cookies do we use?

These are the main reasons we use cookies on the Action for Carers website

Google Analytics

This is a service we use from Google that collects information about how people use our website. We use this to make sure we are providing the best service we can to our web visitors. Using cookies Google Analytics stores information about

  • what pages you visit
  • how long you stay on the page
  • how you came to the site
  • what things you click on

Although we collect this information we do not collect any personal information - so we don’t know what your name is or where you live. And the information we collect cannot be used to identify you. Also this information is for Action for Carers's use only and we don't allow Google to share it.

Our Web Content Management System

The system we use to build the website and update the pages. In a similar way to Google analytics this also collects information about how many times a page has been visited and how many times a file is downloaded (Things like the PDFs of our research reports and briefings)

Third-party cookies

Many of our pages have a "Share this" function that allows you to share content with your friends or colleagues via email, Twitter, Facebook etc. We use cookies to make this service work. It tells us what items a person has shared, how many people are sharing and how many page "Hits" we have got as a result of the sharing. Again we do not collect anything that personally identifies you.

Cookies that are set by other websites

If you are using the sharing facility already mentioned (ie Share content with Facebook, Twitter) then it is possible those websites (ie. Facebook) may also set a cookie when you are also logged in to their service. Action for Carers does not control these type of cookies.

Very occasionally we embed things like video, audio and pictures from other websites such as such as YouTube, Vimeo, Flickr or Soundcloud. This means it looks like one of our webpages but the video is being fed through from another site (ie YouTube) This means that every time you visit one of our pages with this sort of embedded content, those other sites may use their own cookies to record that you watched or views the content. Action for Carers has no control over these cookies so you should check the relevant website for more information.

Additional information on Privacy, Data Processing and Sharing

For more detailed information on how Action for Carers Surrey processes client data and a look at our (DRAFT) Privacy Policy in its entirity, please follow the links below:

Privacy and Personal Data Protection Policy
Privacy Statement BCC TCTF Professional Training