Senior Administrator

36 hours per week, mon to fri, fixed term until 31st March 2022
Astolat, Burpham, Surrey, GU4 7HL

About the role

In this rewarding role, you will line manage a small, effective administration team as well as undertake day-to-day administrative tasks for our Young Carers team.

Key responsibilities

Provide line management to the Surrey Young Carers Administration team, including completing supervisions, assisting with recruitment and holding team meetings.

  • Monitor the quality and consistency of the administrative service delivered.
  • Respond to telephone queries.
  • Respond to carers queries sensitively and appropriately, by phone email and letter.
  • Maintain the database, including inputting and retrieval of referral data, running reports and producing mailing labels and lists as required.
  • Respond to post and emails appropriately and sensitively.

About you

You must be:

  • A confident leader with the ability to lead a small team.
  •  IT literate and have proven working knowledge of Microsoft Office.
  •  Comfortable with database software and be able to accurately input information and run reports.
  • An excellent communicator with a clear and friendly telephone manner.
  • Have the confidence to look at existing administrative practices and make improvements.

How to apply

To apply, complete an application form OR send your CV along with a covering letter which details why are you applying for the role and send it to [email protected]

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