IT Systems and Support Analyst

full-time, 36 hours per week, Mon-Fri, fixed term for one year
Astolat, Guildford, Surrey, GU4 7HL

About the role

In this varied role you will be involved in a wide range of tasks from the detailed to low level assistance to our 88 staff.

Assisting the IT manager, your role will include a mixture of tasks from trouble shooting data/technical issues; medium sized analysis and developments around the systems; Training; local hardware configuration; liaison between the outsourced network/phone providers and general IT questions and solutions.

You will also play a key role in helping the IT manager to drive change and deliver efficiencies.

About you

Our systems and solutions are not complex and as such, this role is not a highly technical role but one where you must bring along practical experience and know-how, in order to build a rapport and a trust with the frontline teams. What is more important is that you have the ability to find solutions through support / process system change in order to ensure the business teams can function effectively.

Somebody with a medium level of IT skills/knowledge in a wide range of abilities is more preferable to a candidate with expert knowledge in one field. The successful candidate will have the ability to converse with outsource providers on IT subjects (such as VoIP; Cyber security; Active Directory) in order to get the best support for the organisation.

You must have demonstrable experience of handling a variety of technical enquiries in a busy environment and experience and understanding of IT and mobile phone equipment and hardware.  Furthermore, you will have experience of code writing in VBA at a minimum and a mid level knowledge of SQL coding.  You will also have proven experience in collating, analysing and reporting on data.

This role will be predominantly office-based with some opportunities for home working as you progress in the role.

To apply

To apply, complete an application form or send your CV with a covering note to [email protected].

 

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