IT Systems and Support Analyst

full-time, 36 hours per week, Mon-Fri, fixed term for one year
Astolat, Guildford, Surrey, GU4 7HL

In this varied role, you will support the charity and its staff, whether that be in how to use the carer database; email issues; phone or laptop problems and office tools.

About the role

In this varied role you will be involved in a wide range of tasks from the detailed to low level assistance to our 88 staff.

Assisting the IT manager, your role will include a mixture of tasks from trouble shooting data/technical issues; medium sized analysis and developments around the systems; Training; local hardware configuration; liaison between the outsourced network/phone providers and general IT questions and solutions.

You will also play a key role in helping the IT manager to drive change and deliver efficiencies.

About you

Our systems and solutions are not complex and as such, this role is not a highly technical role but one where you must bring along practical experience and know-how, in order to build a rapport and a trust with the frontline teams. What is more important is that you have the ability to find solutions through support / process system change in order to ensure the business teams can function effectively.

Somebody with a medium level of IT skills/knowledge in a wide range of abilities is more preferable to a candidate with expert knowledge in one field. The successful candidate will have the ability to converse with outsource providers on IT subjects (such as VoIP; Cyber security; Active Directory) in order to get the best support for the organisation.

You must have demonstrable experience of handling a variety of technical enquiries in a busy environment and experience and understanding of IT and mobile phone equipment and hardware.  Furthermore, you will have experience of code writing in VBA at a minimum and a mid level knowledge of SQL coding.  You will also have proven experience in collating, analysing and reporting on data.

This role will be predominantly office-based with some opportunities for home working as you progress in the role.

To apply

To apply, complete an application form or send your CV with a covering note to


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