Benefits Adviser

Salary range is £14,831 to £15,525, which equates to a FTE salary range of between £29,662 to £31,050.

This is your opportunity to make a difference to unpaid carers and their families, within Surrey.  The post-holder will advise and support adult carers with completion of DWP benefit and appeals forms in order to ensure they access public funding to which they are entitled.

Your base will be home with travel to service users houses and to our offices in Guildford.  Your post  will cover the geographical area of South West Surrey and East Surrey.

Much of the role will take place during normal office hours, however you will need to be flexible to for planned evening and weekend work to support carers who are unavailable during core working hours.

Key responsibilities

Key responsibilities are:

• To assist carers with completion of DLA, Carers Allowance, Personal Independence Payment and Attendance Allowance.
• To support carers with reconsiderations, appeals and at tribunals, when necessary.
• To support carers in the following settings:
  • via video conferencing software / over the phone,
  • in community venues
  • in carers own home
• To prioritise and manage a caseload of carers and maintain accurate, appropriate, confidential and up to date case notes using the database.
• To promote the service through attendance at events, hubs and community venues.

About you

• You must have a proven work history of providing benefits advice and information, including form filling
• You must have a good working knowledge of the welfare and benefits system, including the appeals procedures
• You will have an understanding of the needs of unpaid/family carers
• You must be able to be flexible with your working hours, to schedule planned appointments with carers during evenings and weekends

We are committed safeguarding and protecting all children, young people and vulnerable adults.  As part of this commitment we implement robust recruitment practices, including reference and enhanced DBS checks.

About Us

Action for Carers Surrey has a vision ‘that every unpaid carer in Surrey is heard, valued and supported.’ We are a committed, local charity determined to make a difference to young and adult carers across Surrey.

Our values are Focus, Inclusion, Respect and Excellence.  By keeping to our values, we are able to provide an innovative, high quality and compassionate service to carers in every community in Surrey, making a real difference to their wellbeing.

We offer our staff a friendly, supportive, flexible workplace and are committed to welcoming applicants from a wide range of backgrounds as well as supporting staff who have their own caring responsibilities. To this end, we offer staff a weeks paid carers leave.  We also provide a generous holiday entitlement, starting at 28 days plus bank holidays, an employee assistance programme, pension and opportunities for development and training.

To apply

To apply, fill in an application form and return it to [email protected].

For more information, or to arrange an informal conversation, email [email protected]

 

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