Shopping information for carers

Shopping information for carers

Most supermarkets are offering extra help for vulnerable groups, both in opening hours and access to on-line delivery slots.
If you need a letter from us to identify you as a carer, please call 0303 040 1234.

Some shops are setting aside special times for older and vulnerable customers, including carers, to shop; as well as giving priority for on-line shopping deliveries and other community support. 

In terms of identity, if you are over 70, your driving licence or similar should do. If you are a carer under 70, and registered with us, give us a call on 0303 040 1234 and we can issue a letter.

We will keep this page updated to the best of our ability. Below is a list of the shops with their special opening times. And below, more information on on what each store says they’re doing, and further links.

  • Asda – Fridays from store opening till 9am
  • Aldi – check local stores
  • Iceland – the first hour of opening, every day
  • Lidl – check local stores
  • M&S – Monday and Thursday, the first hour of opening
  • Morrisons – Monday to Saturday, 9am-10am
  • Sainsbury’s – Monday, Wednesday and Friday, 8am-9am
  • Tescos – Monday, Wednesday and Friday, 9am-10am (not Express stores)
  • Waitrose – first hour of opening, every day

Asda say: Should any of our customers be self-isolating, we would ask that they advise us of this in the ‘Other Information’ section when placing their order and tell us where they would like us to leave their order (e.g. on the doorstep, at the front gate etc.).

Iceland say: We’re temporarily limiting online orders to customers who are over state pension age, self-isolating and other vulnerable people, such as the disabled. If you aren’t over state pension age and can get to one of our stores, we kindly ask that you use our Store Locator to find your local Iceland and complete your shop there. We are encouraging all stores to dedicate opening hours to the elderly and vulnerable on all days. Check details with local stores.

Sainsbury’s say: Every Monday, Wednesday and Friday, all our supermarkets will dedicate 8am – 9am to serving elderly, disabled and vulnerable customers, as well as NHS and Social Care workers. They will just need to show us their pass or ID.

Tescos say: We want to help everyone through these uncertain times, especially those who need extra help. So all our stores (except Express stores) will be prioritising the elderly and most vulnerable for one hour between 9am and 10am every Monday, Wednesday and Friday.

Waitrose say: Waitrose stores will dedicate the first hour of opening as a priority shopping time for the elderly, the vulnerable and those who look after them. The team is also looking into ways to support vulnerable customers who need food delivered to them.

Register with us

If you're a carer in Surrey, you can register with us for free to access lots of support and advice. We can also issues letters to carers during the coronavirus outbreak to identify them as carers to supermarkets.