Visiting restrictions at Surrey's hospitals

Visiting restrictions at Surrey's hospitals

Our hospitals now have new procedures in place for visiting and keeping in touch with patients. See the latest information below.

Hospital visiting restrictions because of Coronavirus

Surrey’s hospitals have restrictions on visiting, although these have eased as new procedures are put in place. We’ve put the most recent details below, but also link to the hospital’s own sites where we suggest you go to check the most up-to-date information.

Hospital appintments are starting again

For any trip to a hospital, clinic or surgery, you will need to wear a face covering (with a few exceptions for medical reasons and for young children). And hospital appointments are starting up again, so if you or the person you’re caring for has an appointment, the hospital will give you full instructions on how to attend safely.

Please remember Action for Carers has Hospital Carer Advisors to help you during this difficult time. They are now all working at home, and can support you by phone with your concerns and queries.

ASHFORD AND ST PETER’S HOSPITALS

Visiting has been stopped on all adult wards, the adult Emergency Department and across maternity services.

Restricted visiting is allowed in the following areas:

  • Women can be supported by one named birth partner during labour on Labour Ward or in the Abbey Birth Centre. There will be no visiting to Joan Booker Ward and absolutely no children allowed anywhere in the maternity unit.
  • Children on Oak and Ash Wards should be accompanied by one named parent or guardian. They must not move outside of the paediatric wards or around the hospital during their stay.
  • Babies in the Neonatal Intensive Care Unit (NICU) can be supported by their main carer (with no symptoms of COVID-19). They must not leave the NICU or postnatal ward or move around the hospital during their stay.

There is a system for dropping off items to patients; for this all other queries, contact the main hospital number: 01932 872000.

More information on their website.

EAST SURREY HOSPITAL

Temporary visiting restrictions are in place, but people can now visit patients in hospital for the following:

  • Maternity: One birth partner for a woman in labour
  • Paediatrics: One parent/carer for a child (currently no siblings are allowed)
  • Neonatal units: Both parents/a carer for a baby
  • Inpatient/postnatal wards: One nominated visitor per day, by prior arrangement. The time should be agreed in advance with the ward
  • Patients at the end of their life: The number of visitors permitted at this time will be at the ward manager’s discretion
  • Carers with a carer’s passport or a carer’s card, as well as people supporting someone with a mental health issue such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed, can continue to visit as usual but should speak with the ward before coming to the hospital.

Patients and their loved ones can nominate one person to visit each patient. Only this individual will be able to visit the patient for the duration of their stay, except in exceptional circumstances. This person will be able to visit for one hour per day, between 10am and 7pm each day, with the time agreed in advance with the ward. The main hospital number is 01737 768 511; see the website for details for each ward.

We currently have visitor restrictions at our other services, but please be assured you will be able to stay with your child if you bring them in needing emergency care and if they need an inpatient stay.

While visiting restrictions are in place, we have set up an email address so you can email us with your messages. We’ll write them up and deliver them to your loved ones. Please make sure to include the patient name and ward in your email to sash.patientmessages@nhs.net.

More information on their website.

EPSOM GENERAL HOSPITAL

We are reintroducing visiting for our patients however, for this immediate period we will have to limit this to one named family member or carer per patient. Exceptional circumstances will be considered by the Ward Sister, charge nurse or Matron.

You also should not visit if you are vulnerable as a result of your medication, a chronic illness, or are over 70 years of age. No children under the age of 12 should be visiting.

If you are visiting paediatrics and neonatal services, two visitors wearing face coverings are allowed and this may include a child under 12.

We kindly ask family members to keep in touch via telephone or video calls instead, where possible. There is a special phone system for calls from and to patients, and our ‘letters to loved ones’ initiative allows relatives, carers and friends to email a letter, and photographs to a patient.

We have reorganised some of our services; for example, all our Acute Stroke services are now at Epsom Hospital and our elective caesarean-sections Unit is now at Epsom Hospital.

For general enquiries or to speak to a person or department, please call:

  • Epsom Hospital: 01372 735735
  • St Helier Hospital, Queen Mary’s Hospital for Children and Sutton Hospital: 020 8296 2000
  • Seacole Centre (Headley Court): 01372 735611

More information on their website.

FRIMLEY PARK HOSPITAL

We are reintroducing visiting at our hospitals on a limited basis. Please book an appointment for visits to Frimley Park and Farnham Hospitals: call 01276 526202 between 9am and 5pm.

Wherever possible, please continue to use our virtual visiting service. Bookings as above.

Face-to-face visiting remains controlled and is available in certain ward areas only. You must book an appointment. To enable as many patients as possible to have a visitor, visits will be limited to one visitor per patient, for one hour per day.

Maternity services – a birth partner, who will also be able to visit at other times

More information on their website.

ROYAL SURREY COUNTY HOSPITAL

Visiting has been suspended for the present, with some special exceptions, below.

Exceptions where visitors are still allowed are as follows:

  • Close family if the patient is receiving end-of-life care
  • A carer crucial to support the needs of an adult with additional vulnerabilities (supporting someone with a mental health issue such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed)
  • A birth partner
  • For paediatric patients and neonatal areas but only one parent or appropriate adult is able to be with their child at any given time.

Visiting needs to be arranged with the hospital, and you should avoid public transport to get to the hospital. Talk to the hospital about precise arrangements, and how to keep everyone safe. The main hospital number is 01483 571 122.

‘Virtual visits’ and other contact

The hospital has arranged a variety of ways to stay in touch, by letter, by email, to your relative’s own mobile phone, tablet or laptop (which you can deliver using the drop-off system below), or by telephone message. There is also a special ‘virtual visit’ video call system; see the website for all the details.

A drop off-service to allow family and friends to bring in items for relatives has been put in place. You will need to make an appointment: call 07979 540102.  The line is open 9am-12 noon with an answerphone at other times. Deliveries are limited to 10am-12noon Monday – Saturday.

For drop-offs for patients staying in the community hospitals at Haslemere, Milford and Cranleigh, contact the ward direct to make an arrangement.

More information on their website.